At Donald Cant Watts Corke, we have a number of values including Trust. We strive to be trusted advisors, and it is integral to our core business strategy. We understand the importance of relationships and addressing the needs and concerns facing our clients. Using a team of industry leading professionals, we bring together extensive experience across a wide variety of projects worldwide to ensure our clients achieve the best results, and that we live by our tagline, ‘partners for excellence’.
This touches on our core value of Collaboration, which manifests itself in many ways but can best be summed up as respect for the team ethos. We want to work in an environment where we are able to challenge solutions put forward by others. In return, we are receptive to being challenged ourselves.
Looking after our clients has a personal dimension that relates to doing things in a way that is underpinned by our service culture. This means being quick to respond to requests for information, and flexible about one’s time. We have the benefit of an IT infrastructure that allows people to access their data from anywhere in the world. Our size and depth enables us to share resources across states and territories, ensuring the right unique skill set is applied to each individual project.
Sharing lessons learnt across sectors, exposes our staff to the varying project experiences, equipping them with the knowledge and confidence to challenge project plans and budgets, to ensure the best outcome for the client and then the project’s end user.
Our team of professionals are highly competent and have the confidence to bring forward an opinion, based on their knowledge.
Our core value of Integrity may require us to go one stage further on occasions. If there is an issue that we think needs to be faced, we are brave enough to say what the client needs to hear, even if it is not under the best circumstances. For example, when the clients own management arrangements for a project need support, or there is a gap between the budget and aspiration, we work with our clients and the project stakeholders to mitigate the issue and find a workable solution.
The same thing applies if we make a mistake – we understand the need to talk about it, take responsibility and resolve the problem with minimal disruption. Regardless of the project stage, our people are committed to adding value at every step and will make service improvements based on feedback.
Continuity in relationships facilitates opportunities for us to add value. Having the same people working with the client and design teams over a series of projects is a powerful way of capturing and applying our learnings, which is why we always strive to ensure consistency within our national team.
Our staff at Donald Cant Watts Corke take a proactive and client-focused approach, making sure each and every project receives:
- Industry leadership;
- Value for money;
- Personalised service from a Director and Associate for the duration of the project;
- Market leading data management platforms;
- Demonstrably successful methodologies; and
- Innovation and advice on evolving market conditions and influences.
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